faq

SHIPPING

How long before I receive my order?
Your suakoko betty will ship 5-7 business days after we receive your order and will ship by USPS Priority mail, which usually arrives in 2 days for domestic shipments.Need it faster? Send a note to charlene@suakokobetty.com and we will do our best to meet your timing.

Will my order be tracked?
You will receive a USPS tracking number when your items are shipped.

How do I order the right size?
Match your bust, waist and hip measurements to our size chart to get the best fit. If you have any questions, send a note to charlene@suakokobetty.com.

How do you ship my order?
We ship by United States Postal Service (USPS) Priority Mail for US domestic addresses (typically arrives in 2 days). International shipments are also sent by USPS and arrive in 6-10 business days. We can also ship by USPS Next Day shipping for an additional $15-$20, upon request.

What locations does suakoko betty ship to?
US and everywhere else!


How can I see alternative fabric options?
Email us at charlene@suakokobetty.com with your color preferences and we'll send you 2-3 print alternatives.

What's the best way to launder my clothing?
We recommend handwashing your suakoko betty in cold water and hanging dry or dry cleaning.

PAYMENT

How can I pay?
We accept all credit cards and Paypal.

How do the sizes run?
Match your bust, waist and hip measurements to our size chart to get the best fit. If you have any questions, email us at charlene@suakokobetty.com

Do you accept returns?
Yes, just return your unworn, non-customized item within 2 weeks and we will send you a full refund. If you ordered a custom item, we will refund you 50% of the price. All clearance sales are final and cannot be returned or exchanged.

Can I customize my order?
Yes! Just add a note to your order or email us at charlene@suakokobetty.com and we will do our best to accommodate you.

Can I rush ship my order?
Yes, just add a note to your order or email at charlene@suakokobetty.com and we will send by USPS next-day for an additional fee of $15.

I received a faulty item, what should I do?
Sorry to about that. Email us at charlene@suakokobetty.com and we will send you a credit or refund.

Need help fast?
Call us at 678-772-5838.

Where is the nearest retail store?
the beehive - 1250 Caroline Street NE Suite C120 Atlanta, GA 30307